Privacy Policy

1. Information We Collect

Personal and Contact Information

We may collect your name, email address, telephone number, pickup and delivery address, billing information, and account or membership information.

Service Information

We may collect information related to your laundry or dry-cleaning order, including:

• Selected services and laundry-care preferences
• Pickup, delivery, access, and contactless-service instructions
• Order status, service history, and customer-support requests
• Pickup or delivery confirmation photographs

Please do not include sensitive personal information in service instructions unless it is necessary for us to complete your order.

Payment Information

Payments may be processed by third-party payment providers, including Stripe. LaundryForMe does not ordinarily store complete credit-card numbers. Payment providers process payment information according to their own privacy policies and security practices.

Communications

We may collect and retain communications you send by telephone, email, website form, or text message, including customer-support questions, booking requests, service instructions, and feedback.

Website and Device Information

When you use our website, we may automatically collect limited technical information such as your IP address, browser and device type, pages visited, date and time of access, referring website, and cookie information.

2. How We Use Information

We may use personal information to:

• Schedule and complete pickups and deliveries
• Process laundry and dry-cleaning orders
• Confirm bookings and service details
• Provide driver-arrival and order-status updates
• Process payments and send receipts
• Manage memberships and customer accounts
• Respond to customer-service requests
• Personalize laundry-care preferences
• Maintain service security and prevent fraud
• Improve our website and business operations
• Comply with legal, regulatory, and accounting obligations
• Send marketing communications only when legally permitted and with the required consent

3. Text Messaging and Mobile Information

Customers may choose to receive text messages from LaundryForMe regarding customer support, booking assistance, pickup confirmations, driver-arrival updates, order status, payment notifications, and delivery updates.

We may share limited mobile information with service providers that help operate our messaging service, such as telecommunications providers and messaging-platform vendors. These providers may use the information only to deliver and support our communications and not for their own marketing purposes.

4. How We Share Information

We may share personal information with service providers that perform business functions on our behalf, including:

• Payment processing
• Website hosting and maintenance
• Customer-account management
• Text-message and email delivery
• Pickup and delivery operations
• Laundry and dry-cleaning processing
• Analytics, security, and fraud prevention
• Professional accounting, legal, or insurance services

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law or legal process; to protect LaundryForMe, our customers, or others; to investigate fraud, misuse, or security incidents; or in connection with a merger, acquisition, financing, sale, or transfer of all or part of our business.

LaundryForMe does not sell personal information for monetary compensation.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential features, remember preferences, understand website usage, and improve our services. You may control cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Retention

We retain personal information only as long as reasonably necessary to provide requested services, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, or regulatory requirements. Retention periods vary depending on the information and why it was collected.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or electronic-storage system is completely secure, so we cannot guarantee absolute security.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request that we:

• Confirm whether we hold personal information about you
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Explain the categories of information we collect and disclose
• Restrict or object to certain uses of personal information

We may need to verify your identity before completing a request. You may unsubscribe from marketing emails through the included unsubscribe link and opt out of text messages by replying STOP.

9. California Privacy Notice

California residents may have privacy rights under applicable California law, including rights of access, correction, deletion, and information about how personal information is collected, used, or disclosed. LaundryForMe will not discriminate against a customer for exercising an applicable privacy right.

We do not knowingly sell or share personal information for cross-context behavioral advertising as those terms are defined under applicable California privacy law.

10. Children’s Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services. LaundryForMe is not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will publish the revised policy on this page and update the effective date above. Continued use of our website or services after an updated policy becomes effective indicates acknowledgment of the revised policy.

13. Contact Us