No card needed to book · Personal care · Contactless options
All answers
25 questions
No matching answers yet. Try “pickup”, “weight”, or “membership”, or text our team below.
No answer matched your search. Our local team can help.
PICKUP & DELIVERY / ANSWER
When will my laundry come back?
Laundry picked up before 1 PM qualifies for next-day return. After 1 PM, allow 48 hours.
A little more detail
Our team confirms your route and return time. Dry cleaning has a typical 48-hour turnaround; special garments may take longer.
PICKUP & DELIVERY / ANSWER
Do I need to be home?
No. Contactless pickup and delivery are available.
A little more detail
Leave your bag in an agreed, accessible place and provide any entry instructions when booking. Photo confirmation helps you know when pickup and delivery are complete.
PICKUP & DELIVERY / ANSWER
How do I book a pickup?
Start with your ZIP, then choose your preferred pickup in our booking form.
A little more detail
No card is needed to book. Your preferred slot is a request; our team confirms route availability. Use the button below to check your ZIP and continue.
PICKUP & DELIVERY / ANSWER
Can you pick up today?
Same-day pickup may be available, depending on your route. Members receive priority.
A little more detail
For same-day bookings, the last available shift may be the only option. Our team confirms availability. Same-day pickup does not automatically mean same-day laundry return; ask about rush care if you need a faster return.
PICKUP & DELIVERY / ANSWER
Which areas do you serve?
We serve San Jose and nearby South Bay communities. Check your ZIP for your route.
A little more detail
Coverage includes Campbell, Cupertino, Los Gatos, Santa Clara, Saratoga, Sunnyvale, Mountain View, Palo Alto and Milpitas. Menlo Park and Morgan Hill have limited routes. If your ZIP is not listed, message our team to confirm.
LAUNDRY CARE / ANSWER
Can I choose my detergent and scent?
Yes. Tell us your detergent, scent and softener preferences.
A little more detail
Scented, fragrance-free and plant-based preferences are available. You can request softener or none, and tell us about sensitive care needs. Members can keep preferences with their profile for future pickups.
LAUNDRY CARE / ANSWER
Can I choose folding or hanging?
Yes. Choose your preferred finish. Up to 10 items can be hung free.
A little more detail
Include folding or hanging instructions when booking so our team knows how you want your clothes returned. For additional hanging needs, ask our team to confirm any charges.
LAUNDRY CARE / ANSWER
Can I request allergy-conscious care?
Yes. Tell us about your sensitivities before pickup.
A little more detail
Request fragrance-free detergent and specify whether you want softener or dryer sheets. We use your instructions to plan care; this does not guarantee removal of all allergens. Contact us about any specific requirement before booking.
LAUNDRY CARE / ANSWER
What if something needs special care?
Flag delicate garments, stains and care-label instructions before pickup.
A little more detail
Our team can review the best service for the item. Some garments need dry cleaning or a separately priced treatment. Stain removal results depend on the fabric and stain; ask for an assessment.
LAUNDRY CARE / ANSWER
How do I prepare my laundry?
Bag your laundry and add your pickup location and care instructions to the booking.
A little more detail
Keep dry cleaning items separate from wash-and-fold laundry and identify them clearly. Tell us about access codes, contactless instructions and any garments that need special attention.
DRY CLEANING / ANSWER
How long does dry cleaning take?
Dry cleaning has a typical 48-hour return target.
A little more detail
Our team confirms timing after reviewing your garments and route. Special pieces or treatments may take longer. Laundry and dry cleaning can have different return times.
DRY CLEANING / ANSWER
How is dry cleaning priced?
Dry cleaning is priced by garment and service.
A little more detail
Shirts/blouses and pants/skirts are $15 each; a two-piece suit is $35. Dresses start at $30. Special garments or treatments may need an assessment. Our team confirms the final total.
DRY CLEANING / ANSWER
Can you collect laundry and dry cleaning together?
Yes. Request both services and keep the items clearly separated.
A little more detail
Identify the dry cleaning garments in your pickup instructions. The two services are priced separately and may return on different schedules. Our team confirms how your combined pickup will be handled.
DRY CLEANING / ANSWER
Is dry cleaning included in a monthly plan?
Monthly plans cover laundry. Dry cleaning garments are priced separately.
A little more detail
Members receive free pickup and delivery for laundry and dry cleaning. Dry cleaning charges remain separate from your monthly laundry allowance.
DRY CLEANING / ANSWER
What if I am unsure about a garment?
Text our team with a photo and the care label before booking.
A little more detail
We can help identify the appropriate service and explain any estimate or timing considerations. A final assessment may be needed once the garment is collected.
PRICING & PAYMENT / ANSWER
What are the one-time laundry prices?
Large: $59 for up to 25 lb. XL: $95 for up to 40 lb + 2 lb free. These are one-time package prices.
A little more detail
Large: extra weight starts above 25 lb. XL: extra weight starts above 42 lb, including its free allowance. Extra weight is $2.25/lb. First-order delivery is free. Returning non-members pay $14.99 delivery per order; members pay no delivery fee. Add-ons are confirmed before payment.
PRICING & PAYMENT / ANSWER
When do I pay?
For one-time laundry, pay after pickup, weighing and approval.
A little more detail
No card is needed to book pickup. A monthly membership payment activates your subscription, and the plan then auto-renews monthly. Optional services and additional charges are confirmed with you.
PRICING & PAYMENT / ANSWER
Is laundry priced per pound or by package?
Laundry uses package pricing. Only extra weight beyond your included limit and allowance costs $2.25 per lb.
A little more detail
Extra charge = weight above your pickup limit and free allowance × $2.25. Example: a 35 lb FlowCare pickup includes 30 lb + 2 lb free, leaving 3 extra lb: $6.75 extra. XL, FlowCare and Plus have a 2 lb allowance per pickup. Large and Starter have none.
PRICING & PAYMENT / ANSWER
What are the pickup and delivery fees?
Pickup is free. Delivery is free for members and on your first order. After that, non-member delivery is $14.99 per order.
A little more detail
Members receive free pickup and delivery for laundry and dry cleaning; dry cleaning items are priced separately. Your first order includes free delivery. Returning non-members pay a $14.99 delivery fee per order, confirmed before payment.
PRICING & PAYMENT / ANSWER
Are there any hidden fees?
Extra weight and optional add-ons are explained and confirmed before you pay.
A little more detail
Returning non-members pay $14.99 delivery per order. Delivery is free for members and your first order. Optional treatments, rush service and extra weight are confirmed before payment.
MEMBERSHIPS / ANSWER
What monthly plans can I choose?
Starter $99/month · FlowCare $195/month · FlowCare Plus $349/month. Each includes a set number of pickups and weight per pickup.
A little more detail
Starter: 2 pickups/month, 20 lb each, no extra allowance. FlowCare: 3 pickups/month, 30 lb each + 2 lb free per pickup. Plus: 4 pickups/month, 45 lb each + 2 lb free per pickup. Free member pickup and delivery. Per-pickup limits apply; extra weight is $2.25/lb.
MEMBERSHIPS / ANSWER
Why become a member?
Free pickup and delivery, saved care preferences, priority service, and monthly pricing from $99.
A little more detail
Plan pickups in advance and keep your detergent, scent and finish preferences with your account. Members receive priority pickup, as soon as the same day when available, and next-day laundry for pickups before 1 PM.
MEMBERSHIPS / ANSWER
Does my membership renew automatically?
Yes. Memberships auto-renew monthly.
A little more detail
Cancel before the next renewal to stop the following billing cycle. Your membership ends after the paid period. Membership payment is required to activate your plan.
MEMBERSHIPS / ANSWER
Can I cancel my membership?
Yes. Cancel anytime before the next renewal.
A little more detail
Your membership remains active until the paid period ends. Manage it through your member account or contact our team if you need help.
MEMBERSHIPS / ANSWER
How do I manage pickups and preferences?
Use your member account or text our team to manage care requests.
A little more detail
Schedule pickups in advance, update care preferences and ask about your plan usage. Your preferred pickup is confirmed by our team. Do not assume a recurring pickup is booked until its schedule has been confirmed.
Laundry return: next day for pickups before 1 PM, 48 hours after. Dry cleaning: typically 48 hours. Your route, availability and final return timing are confirmed by our team.
Your time back. No card needed to book.
YOUR FIRST PICKUP, MADE SIMPLE
Three steps.Laundry off your list.
You make the plan. We take care of the laundry. A little less on your list. A lot more time for you.
01YOUR SCHEDULE
CHECK ZIP
Your route ✓
Book your pickup.
Check your ZIP, choose your preferred pickup, and tell us how you like your laundry cared for.
No card needed to book.
02YOUR DOORSTEP
Contactless ✓
Leave your bag ready.
Hand your bag to us or choose contactless pickup. Add entry instructions and we’ll handle the collection.
Photo confirmation. Peace of mind.
03YOUR TIME BACK
Fresh & ready ✓
Fresh clothes. Less to do.
We clean, fold or hang, and return your laundry ready for your drawers or closet.
Cared for your way. Back at your door.
No card needed to bookFirst-order delivery freePhoto confirmation
Next-day laundry for pickups before 1 PM; after 1 PM, allow 48 hours. Dry cleaning: typically 48 hours. We confirm your route and return time. Members get free pickup and delivery. Returning non-member delivery is $14.99 per order.
Proudly Serving the South Bay
Your neighborhood.Your laundry, handled.
Local pickup. Personal care. A fresher routine. Laundry and dry cleaning collected from your door and brought back ready for life.
Loading your neighborhood map… The ZIP checker and city list work independently.
South Bay · Pickup routes
⌖
Care, closer to home.Select a city below to explore your neighborhood.
Find your neighborhood.
Choose your city to explore the map. Your ZIP confirms the route.
Laundry & dry cleaning, on your doorstep. Select a city or check your ZIP above.
Laundry pickup before 1 PM: next-day return. Later pickups: approximately 48 hours. Dry cleaning: typically 48 hours. Your pickup slot and route are confirmed when you book.
Pickup is free. Delivery is free for members and on your first order. Returning non-members: $14.99 delivery per order. Dry-cleaning items are priced separately.