Terms & Conditions

1. About LaundryForMe

LaundryForMe LLC (“LaundryForMe,” “we,” “us,” or “our”) provides pickup and delivery coordination for laundry, dry cleaning, garment care, and related services in supported service areas. Availability, pricing, turnaround times, and service options may vary by location, route, item type, and order requirements.

2. Eligibility and Acceptance

You must be at least 18 years old and legally able to enter into an agreement to use our services. If you place an order for another person or organization, you represent that you are authorized to accept these Terms on their behalf.

3. Bookings and Customer Information

You agree to provide accurate contact, address, access, service-preference, and payment information. You are responsible for keeping this information current and for ensuring that LaundryForMe can safely access the designated pickup and delivery location.

A submitted booking request is subject to route availability and confirmation. We may contact you to clarify service selections, timing, garment requirements, pricing, access instructions, or other order details.

4. Pricing, Weight, and Payment

Current prices, included weights, delivery charges, add-ons, membership benefits, and other fees are shown during booking or communicated before processing. Laundry orders may be weighed after pickup. If an order exceeds an included weight or requires additional services, we may send an updated total for approval before processing.

You authorize LaundryForMe and its payment providers to charge the payment method you select for approved services, applicable taxes, additional weight, requested add-ons, delivery charges, membership renewals, and other disclosed fees.

Payment processing may be provided by third parties such as Stripe. Their separate terms and privacy policies may apply.

5. Memberships and Automatic Renewal

If you enroll in a recurring LaundryForMe membership, your membership will automatically renew at the frequency and price displayed when you enroll unless you cancel before the next renewal date.

Membership benefits, pickup allowances, included weights, overage rates, priority features, and other plan details are those shown at the time of purchase or in your account. Unused benefits do not roll over unless expressly stated.

You may cancel through an available account-management option or by contacting LaundryForMe. Unless otherwise stated at purchase, cancellation stops future renewals and becomes effective at the end of the current paid billing period. Charges already earned for completed or scheduled services remain payable.

6. Pickup, Delivery, and Turnaround Estimates

Pickup windows, delivery windows, and turnaround times are estimates rather than guarantees. Timing may be affected by order size, garment condition, special-care requirements, route conditions, weather, traffic, building access, equipment issues, holidays, or events outside our reasonable control.

You are responsible for providing a safe and accessible pickup and delivery location. If we cannot access the location, contact you, or safely complete service, we may reschedule the visit and apply a disclosed trip or redelivery charge where permitted.

For contactless service, you authorize LaundryForMe to collect or leave items at the location you specify. Responsibility for items transfers to LaundryForMe when we physically collect them and returns to you when they are delivered to the authorized location, subject to applicable law.

7. Garment Care and Customer Responsibilities

You agree to disclose known stains, delicate materials, special-care needs, allergies, fragrance preferences, and any manufacturer instructions relevant to the order. LaundryForMe will use reasonable care based on the information provided and the care labels attached to items.

You are responsible for checking pockets and removing cash, jewelry, electronics, documents, medication, pens, cosmetics, sharp objects, and other personal property before pickup. LaundryForMe is not responsible for items left in pockets unless required by applicable law.

Some stains, odors, discoloration, shrinkage, color loss, fabric weakness, or pre-existing damage may not be correctable and may become more visible during cleaning. We cannot guarantee removal of every stain or restoration of every item.

8. Items We May Decline

We may decline or return items that present a safety, sanitation, legal, or processing concern, including items contaminated with hazardous substances, excessive bodily fluids, pests, needles, chemicals, fuel, or other dangerous materials. We may also decline items that require services or equipment we do not provide.

9. Service Concerns, Loss, or Damage

Please inspect your order promptly after delivery and contact us as soon as reasonably possible if anything is missing, damaged, or not completed as requested. Include the order information and photographs when available so we can investigate.

Depending on the circumstances and applicable law, we may offer re-cleaning, repair, service credit, replacement value, or another reasonable resolution. Any resolution may consider the item’s age, condition, care label, documented value, normal depreciation, and the nature of the issue.

We are not responsible for normal wear, pre-existing damage, hidden fabric defects, colorfastness problems, inherent material weakness, or damage caused by inaccurate or missing care information, except where responsibility cannot legally be excluded.

10. Cancellations, Refunds, and Credits

You may cancel or reschedule a booking by contacting us before service begins. A disclosed cancellation, missed-pickup, or trip fee may apply if a driver has already been dispatched or cannot access the provided location.

Payments for services already performed are generally non-refundable. If we confirm a service error, we may provide re-performance, re-cleaning, repair, refund, or account credit as appropriate and as required by law. Promotional credits have no cash value unless required by law.

11. LaundryForMe SMS Program

The LaundryForMe SMS program provides customer support, booking assistance, pickup confirmations, driver-arrival notifications, order-status updates, payment notifications, and delivery updates.

SMS consent applies only to the message types disclosed when you opt in. Transactional or customer-care consent does not automatically authorize unrelated marketing messages. Please review our Privacy Policy for information about how mobile information and consent records are handled.

12. Website and Account Use

You may use our website only for lawful purposes. You may not interfere with its operation, attempt unauthorized access, introduce malicious code, misuse another person’s information, scrape protected content, or use the website to commit fraud or violate any law.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity performed through your account. Notify us promptly if you suspect unauthorized access.

13. Third-Party Services and Links

Our website and services may use or link to third-party services, including payment processors, mapping tools, communications platforms, and account-management providers. We are not responsible for third-party websites, terms, privacy practices, availability, or content.

14. Disclaimers

To the fullest extent permitted by law, our website and services are provided on an “as available” basis. We do not guarantee uninterrupted website access, exact arrival times, complete stain removal, or a particular result for every garment or textile.

Nothing in these Terms excludes warranties, duties, or rights that cannot legally be excluded under applicable consumer-protection law.

15. Limitation of Liability

To the fullest extent permitted by law, LaundryForMe will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from use of the website or services. Any limitation applies only to the extent allowed by applicable law and does not limit liability that cannot legally be limited.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute will be handled in a court of competent jurisdiction, subject to any rights or procedures that apply under consumer-protection law.

17. Changes to These Terms

We may update these Terms periodically. The revised version will be posted on this page with a new effective date. Changes apply prospectively unless otherwise required by law. Continued use of our services after updated Terms become effective constitutes acceptance of the revised Terms.

18. Contact Us